Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, order a service or make a purchase from https://www.crystalcharged.co.uk (the “Site”). We are Crystal Charged and our address is: Crystal Charged, 105 Alamein Gardens, Dartford, Kent. DA2 6BW
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations) if orders, quotes or estimates are made.
Additionally, we use this Order Information to:
Communicate with you
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We do not and will not share your information with any 3rd party unless we are required to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising on most websites by visiting:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please email us at info@crystalcharged.co.uk if you would like to remove your information and we will do so.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@crystalcharged.co.uk
Terms & Conditions
Payment Options
We accept most credit, debit cards and also PayPal payments. All card payments are made securely through PayPal, where all payments are dealt with through their secure server, we use PayPal to process our payments because it is safe and secure for our customers. Even though we use PayPal to process credit and debit card payments, you do not need a PayPal account to pay. We are proud to be a verified PayPal business.
Order Times, Delivery, Postage & Packing
Most orders are sent out within 7 working days as we make our products by hand, to order. They are then blessed and sent out as soon as possible. We do not send proof of postage unless requested and proof of postage is only kept on record for 3 weeks after order has been placed. UK orders should take 2 or less working days to arrive to you AFTER being shipped from us.
Our postage and packing rate for standard orders is £4 for UK orders, this fee is a flat fee no matter how much you order. Most orders are sent out within 7 working days. We do not send proof of postage unless requested and proof of postage is only kept on record for 3 weeks after order has been placed. We use Royal Mail for orders shipped within the UK and sent First Class post.
Undelivered Items
If items are delivered when you are not at home, Royal Mail will leave a card for you to pick up your order from the local delivery office. However, on the very rare occasion packages returned to us due to non delivery, they will incur an admin fee of £10 per order.
If you wish to have your order re-delivered, you must contact us within 48 hours to pay the admin fee and then your order will be sent out again and your postage charge invoiced to you.
If you choose to have a refund instead, we will refund the original amount paid for your order minus the admin fee of £10 to cover the postal charges for the original shipping & the returns of the undelivered package.
Disclaimer
For your safety, all of our products are sold for magical/spiritual/healing and/or home decoration use only. Keep away from children and pets. When using our products the customer agrees to using at their own risk. Crystal Charged and it’s staff cannot and will not take any responsibility for our products misuse or for any magical and healing work undertaken on your behalf. What you do with our products or what you have asked for is up to you and is your responsibility.
We are legally obliged to tell you that due to the Fraudulent Mediums Act of 1951 and the Consumer Protection Regulations that we make no claims as to the efficacy of any of our products or services and that they are for entertainment purposes only. When using our products or services you (the customer/client) agree to using them at your own risk.
By completing the checkout system on our online shop and paying for your purchase you confirm that you have read, understood and agree to all information, terms and conditions on this page.